6 Things Your Order Management System Should Do For Your Ecommerce Store
Processing online orders is a crucial component of running an ecommerce business. How efficiently you can receive the order, process it and ship it out helps drive sales. Customers these days expect that with a push of a button the item is actually in stock, can be picked and shipped out ASAP. With delivery right to their door, online shoppers have grown to expect things faster than they used to. Order management systems can facilitate a seamless integration of your online selling business.
Here’s some other great things your order management system should do:
- Improve picking efficiency: When an item has been sold, the order is automatically printed so your pickers can begin processing the order. The pick slip will contain the exact storage location in the warehouse that the item is stored. This saves your company time as there is no more fumbling through the warehouse to find the item.
- Apply shipping discounts: Part of processing an order is getting that item out to the customer as efficiently as possible. With shipping being a huge cost of a sale, order manager software can help apply shipping discounts through leading providers. Shipping discounts can help make your pricing more competitive to win the sale. Shipping rules can be setup to automatically assign the best shipping rates so that they do not need to be evaluated at each and every order.
- Sync with inventory management: It’s not just about receiving the goods and placing them into mapped warehouse locations. With online selling, when an item is sold the quantity available needs to be instantly updated to reflect the new quantities. Whether quantity is associated to an order or available for sale, it needs to be clear to the online shopper what quantity is available for them to purchase.
- Integrate operations: Running an online business may require different pieces of software or tools to coordinate operations. With order management software, there are additional features available that can integrate your operations. From inventory management, automating responses to customer feedback, to managing staff access and tracking, to reports that will help you make business decisions. If you business includes online and bricks and mortar POS then the sales within both these channels can also be coordinated through one system.
- Process returns: An unfortunate part of online sales is when there is a return to process. Making that process a seamless customer experience can help your seller ratings. A customer can submit a claim to work on getting that item returned to the vendor.
- Manage multiple channels: Getting your inventory to turn through a successful sale is your goal. Being able to sell the same item in multi-channels like your webstore, eBay and Amazon can increase the likelihood of your item being sold. There are some shoppers who may not shop on eBay but love Amazon and will find your product there. Order manager software can help manage the different rules of marketplaces. Simply enter the product information and select the marketplaces you want to sell in, and the listing information will be created for each of those channels.
A good order management system does more than just managing orders. As you grow and needs to scale, a system like this can help manage your online selling operations with a bit more ease.