Amazon has a new customer feedback feature: “Voice of the Customer”
The Voice of the Customer dashboard is a hub where you can use feedback from customers to optimize your products and listings. From this dashboard, you can review the Customer Experience (CX) Health of your offers, read customer comments, identify product and listing issues, and act to resolve problems.
To read more about this new feature, check out Amazon’s guide for it here.
March 5, 2019