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Welcome Sellers!
Announcements
Updated September 17, 09
Return Policy and Handling time mandatory for all listings, effective Sept 22nd -
As you are aware, eBay has mandated that all listings (including Good Til Cancelled type (GTC)) must have both a handling time and a return policy specified to be considered valid. Effective Sept 22nd, any active listings not having either a handling time or return policy will be ended by eBay.
Note: Your Return Policy and handling time can be configured in one of two places:
1. The Control Panel (step 11 --> eBay seller account defaults)
2. On the product details page for any product
To prevent your listings from being ended for non-compliance, Kyozou has built a tool to modify your live listings (where possible). Please provide answers to the following in order to assist Kyozou in updating your active listings that are affected by this change.
1. For active GTC items that DO NOT have Return Policy specified, would you like to:
a. Use the Return Policy I have specified in my seller account settings (step 11) from control panel
b. Use the Return Policy I have specified in the product details for the corresponding product
c. End the listing
d. Use the following values (indicate your option):
- Returns Accepted: YES / NO
- Refund Type: Money Back / Exchange / Merch Credit
- Refund Within (days): 3 / 7 / 14 / 30 / 60
- Refund Details (text to describe): __________________________
2. For active GTC items that DO NOT have Handling Time specified, would you like to:
a. Use the Handling Time I have specified in my seller account settings (step 11) from control panel
b. Use the Handling Time I have specified in the product details for the corresponding product
c. End the listing
d. Use the following value:
- Handling Time (days): 1 / 2 / 3 / 4 / 5 / 10 / 15 / 20
Please note that active listing updates are allowable only at eBay's discretion abnd must adhere to eBay policy. Kyozou is providing this service as a convenience option but cannot guarantee successful listing updates.
Please provide a response to support@kyozou.com before 12pm EDT on Friday, September 18, 2009.